Terms of service
OVERVIEW
This website is operated by Covea House. Throughout the site, the terms “we,” “us,” and “our” refer to Covea House. Covea House provides this website, including all information, tools, and services available to you, the user, subject to your acceptance of all terms, conditions, policies, and notices outlined here.
By accessing our site and/or purchasing from us, you engage in our services and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and content contributors.
Please read these Terms carefully before using our website. If you do not agree to all terms and conditions, you may not access the site or use any services. Continued use of the website constitutes acceptance of these Terms.
We reserve the right to update or modify these Terms at any time by posting changes on this page. It is your responsibility to review them periodically. Continued use of the site following any updates indicates acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you have provided consent for any minor dependents to use this site.
You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws when using the site. You must not transmit viruses, malware, or any code of a destructive nature.
Any violation of these Terms may result in immediate termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that content you submit (excluding payment information) may be transferred unencrypted and adapted to meet technical requirements of networks or devices. Credit card information is always encrypted during transmission.
You agree not to reproduce, copy, sell, resell, or exploit any portion of the service or access to the service without express written permission from us.
Headings in this agreement are included for convenience only and do not affect interpretation.
SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We strive to ensure accuracy, but we are not responsible if information on this site is incomplete, inaccurate, or not current. Content is provided for general informational purposes only and should not be relied upon as the sole basis for decision-making.
We reserve the right to modify site content at any time without obligation to update prior information.
SECTION 4 – MODIFICATIONS TO SERVICE & PRICING
Product prices and availability are subject to change without notice.
We reserve the right to modify or discontinue any part of the service at any time without notice. We are not liable for any such changes, suspensions, or discontinuations.
SECTION 5 – PRODUCTS & SERVICES
Certain products may be available exclusively online and may be offered in limited quantities. All returns and exchanges are governed by our Return Policy.
We make every effort to display products accurately; however, we cannot guarantee that your device’s display will reflect true colors.
We reserve the right to limit sales by person, region, or jurisdiction, and to discontinue products at any time.
SECTION 6 – BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order at our discretion. Restrictions may apply to orders placed under the same account, payment method, or shipping address.
You agree to provide current, complete, and accurate billing and account information and to promptly update it as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not control. These tools are provided “as is” and “as available,” without warranties or endorsements.
Use of any optional third-party tools is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our site may include links to third-party websites. We are not responsible for examining or evaluating their content or accuracy and are not liable for any third-party materials, products, or services.
SECTION 9 – USER SUBMISSIONS & FEEDBACK
Any feedback, suggestions, or submissions you provide may be used by us without restriction. We are not obligated to keep submissions confidential, provide compensation, or respond.
You agree your submissions will not violate any third-party rights or contain unlawful or harmful material.
SECTION 10 – PERSONAL INFORMATION
Submission of personal information through the site is governed by our Privacy Policy.
SECTION 11 – ERRORS & OMISSIONS
Occasionally, information may contain errors or inaccuracies related to pricing, descriptions, availability, or promotions. We reserve the right to correct such errors and cancel orders if necessary.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content for unlawful purposes, to violate intellectual property rights, to submit false information, to distribute malicious code, or to interfere with site security. Violations may result in termination of access.
SECTION 13 – DISCLAIMER & LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free service. To the fullest extent permitted by law, Covea House shall not be liable for any damages arising from use of the site or services.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Covea House, including its affiliates, partners, employees, and service providers, from any claims arising from your breach of these Terms or violation of any law or third-party rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain valid and enforceable.
SECTION 16 – TERMINATION
These Terms remain effective unless terminated by you or us. We may terminate access without notice if you fail to comply with any provision.
SECTION 17 – ENTIRE AGREEMENT
These Terms, along with any policies posted on the site, constitute the entire agreement between you and Covea House, superseding any prior agreements or communications.
SECTION 18 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the United States of America.
SECTION 19 – CHANGES TO TERMS
We reserve the right to update or replace these Terms at any time. Continued use of the site after changes are posted constitutes acceptance.
SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
We are offering an SMS/MMS mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section below. The Program uses artificial intelligence ("AI") technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.
AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:
(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.
(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at info@coveahouse.com.
By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.
You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.
Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.
You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.
You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent's or legal guardian's permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.
For any questions, you can contact us for more information about the program.
CONTACT INFORMATION
Store Name: Covea House
Address: 5425 Germantown Ave, Philadelphia, Pennsylvania 19144, United States of America
Email: info@coveahouse.com
Phone: +1(267)-344-3556
