Shipping policy
At Covea House, we aim to make your experience seamless from the moment you place an order to the moment it arrives at your door. Below you’ll find everything you need to know about how and when your items ship.
Shipping Locations
This shipping policy applies to orders delivered within the United States.
Processing & Delivery Times
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Order Cutoff Time
Orders placed by 5:00 PM (EST), Monday through Friday, begin processing the same business day. Orders placed after this time will be processed on the next business day. -
Order Processing Time
Orders are prepared and packed within 1–2 business days (Monday–Friday). -
Transit Time
Once shipped, orders typically arrive within 6–8 business days. -
Estimated Total Delivery Time
Most orders are delivered within 7–10 business days from the date of purchase.
Please note that delivery timelines are estimates and may vary due to carrier delays or peak shipping periods.
Shipping Carriers
We work with trusted shipping partners to ensure reliable delivery, including:
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USPS
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UPS
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FedEx
Carrier selection is based on your location and the most efficient delivery option available.
Shipping Costs
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Free Shipping
All orders shipped within the United States qualify for free standard shipping. No minimum purchase is required.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number. You can follow your package’s progress through our Order Tracking page at any time.
Delivery Issues
If your package is delayed, lost, or arrives with visible damage, please contact our customer care team as soon as possible. We’re here to help resolve any shipping concerns and ensure your order reaches you safely.
Need Assistance?
If you have questions about shipping or your order, please visit our FAQ page or reach out directly.
Contact Information
Store Name: Covea House
Address: 5425 Germantown Ave, Philadelphia, Pennsylvania 19144, United States of America
Email: info@coveahouse.com
Phone: +1(267)-344-3556
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.
