Refund policy
At Covea House, we want every piece you bring into your space to feel just right. If something doesn’t work out, we offer a straightforward return process to make things easy.
Return Policy Overview
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Return Window: Returns are accepted within 30 days of delivery.
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Any Condition: We accept returns for defective and non-defective products.
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Support: Our customer care team is happy to assist you throughout the return process.
Return Shipping Costs
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Damaged or Incorrect Items:
If your item arrives damaged, defective, or incorrect, return shipping is fully covered by us. -
Return Currency: United States Dollars (USD)
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Return Label: Return shipping costs are the customer's responsibility
- Restocking Fee: No cost
There are no additional fees for processing returns. Once your item is received and inspected, your refund will be issued in full.
How to Start a Return
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Reach Out:
Email us at info@coveahouse.com with your order number and the reason for your return. -
Repackage Carefully:
Place the item back in its original packaging, including all inserts, accessories, and protective materials. -
Send It Back:
Follow the return instructions provided in your return authorization email and drop the package off with the designated carrier.
Need help? Contact our Support Team
Refund Process
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Inspection:
Once your return arrives, our team will inspect the item to ensure it meets return requirements. -
Refund Processing Time:
Approved refunds are issued within 7 business days and returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges
Looking to exchange an item for a different style, color, or variation? Contact us and we’ll guide you through the exchange process quickly and smoothly.
Items Not Eligible for Return
Any non-returnable products will be clearly noted on their product page. Please check before purchasing.
Need Help?
If you have questions or need assistance, we’re here for you.
Contact Information
Store Name: Covea House
Address: 5425 Germantown Ave, Philadelphia, Pennsylvania 19144, United States of America
Email: info@coveahouse.com
Phone: +1(267)-344-3556
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.
