Frequently Asked Questions (FAQ)
Welcome to the Covea House FAQ page.
We’re here to make your shopping experience simple and seamless. If you don’t find what you’re looking for below, our team is always happy to help.
1. How long does delivery take?
Orders typically follow this timeline:
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Order processing: 1–2 business days
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Shipping transit: 6–8 business days
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Estimated delivery: 7–10 business days total
For full details, please visit our Shipping Policy.
2. Do you offer free shipping?
Yes. Covea House offers free standard shipping on all U.S. orders, with no minimum purchase required.
More information can be found in our Shipping Policy.
3. Where is Covea House based?
Covea House is a U.S.-based brand, thoughtfully curating home and décor pieces for customers within the United States.
4. What if my item arrives damaged or defective?
If your order arrives damaged or defective, please contact us within 30 days of delivery. We’ll arrange a replacement or resolution at no additional cost.
See our Return Policy for more details.
5. Can I cancel my order after placing it?
Yes. We offer a 24-hour cancellation window after your order is placed. Please contact us as soon as possible to request a cancellation.
6. What is your return policy?
We offer a straightforward return process. Full details, including eligibility and timelines, can be found on our Return Policy page.
7. When will I receive my refund?
Once your returned item is received and inspected, refunds are issued promptly.
Please allow up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
8. Do your products come with a guarantee?
Yes. All purchases are backed by a 30-day warranty. Additional information is available in our Return Policy.
9. How can I contact customer support?
You can reach our customer care team through the Contact Us page or by emailing us directly at info@coveahouse.com.
10. Do you ship internationally?
At this time, Covea House ships exclusively within the United States.
11. Do you have a physical store?
Covea House is an online-only store, allowing us to focus on curated selections and accessible pricing.
12. Do you offer bulk or wholesale orders?
Yes, we accept bulk orders for businesses or organizations. Please contact our support team for more information.
13. How do exchanges work?
Exchange details, including eligibility and instructions, are outlined in our Return Policy.
14. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order through the Track Order page on our website.
Contact Information
Store Name: Covea House
Address: 5425 Germantown Ave, Philadelphia, Pennsylvania 19144, United States of America
Email: info@coveahouse.com
Phone: +1(267)-344-3556
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.
